Job title: Service Manager
Job type: Permanent
Emp type: Full-time
Industry: Installation / Integration
Expertise: Operations
Salary type: Annual
Salary from: GBP £40,000.00
Salary to: GBP £45,000.00
Location: Essex
Job published: 08/01/2021
Job ID: 35037

Job Description

An exciting new vacancy has arisen for a Service Manager to join one of the leading gate automation and security companies in the United Kingdom. They design, manufacture and supply a wide range of bi-folding, sliding and swing gates.

Role Summary

Our client is seeking a hands-on, motivated, organised individual with excellent management skills. You’ll be comfortable working in a management position, be able to prioritise a varied work stream, working with a number of departments and having oversight of the branch.

Responsibilities

  • Maintain high standards of quality and customer satisfaction
  • Manage the service team, including organising engineers work schedules, dealing with callouts, liaising with service administration, checking and auditing engineers’ work, ensuring the completion of all records/documentation
  • Oversee the day to day operation of the service department to ensure efficiency, productivity and further expansion of the department and company
  • When required, attend client meetings and contract meetings
  • Follow up all client escalations relating to service engineering issues and quality of delivery as and when required
  • Ensure vehicle maintenance is up to date and book in vehicles and repairs as requested
  • Assist with completing technical training appraisals of existing staff and recommend suitable training to plug any identified gaps

Required

  • Demonstrable experience in a management role, e.g., Service Manager, Engineering Manager, Branch Manager, General Manager
  • Strong organisational skills, able to prioritise workloads, including the ability to multi-task effectively
  • Experience of managing teams in high pressure, customer facing, flexible environments, with the ability to maintain morale in demanding situations
  • Proven people management skills, able to coach, lead and motivate the team

Package includes car allowance