Job title: Area Supervisor (Bristol)
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary from: GBP £32,000.00
Salary to: GBP £32,000.00
Location: Bristol, United Kingdom
Job published: 10/09/2020
Job ID: 34571

Job Description

This national company are seeking a Service Supervisor to join their team. Ideally you will be located near to Bristol to cover the stretch between Gloucester and Taunton. This role would suit someone who has a specialism in either door entry or warden call systems but that is also an experienced all round senior level engineer with plenty of knowledge within the industry. A fantastic step up for an engineer or move for someone seeking a similar role with another company.

The Role and Responsibilities

As lead engineer / supervisor you will be expected to carry out all engineering duties as follows;

  • You will need a solid grounding in maintenance and service with accurate fault finding skills in order to achieve a high first time fix rate.
  • As lead engineer you will expected to work closely with the service administrator and supervise and mentor other engineers and trainees.
  • Complete appropriate administration documents and maintain accurate records.
  • Meet customer targets and KPIs.
  • Conduct the site  based  inspections  /  surveys  as  per  schedule  issued  by  the branch manager.
  • Conduct scheduled engineer technical and health  and  safety audits,  leading  the team  on health  and  safety  best  practice,  as  per  schedule  issued  by  the  service manager.
  • Supervise a team of allocated engineers. Be  responsible  for  organising  the  team  call  out  rota  and  ensuring  cover  for  all shifts.
  • Work  closely  with the service manager,  report  back  to  the service manager  any concerns or issues. Prepare for monthly meetings to update the service manager of contract and team members’ performance.
  • As part of a team provide technical / engineer support over the phone and attend site where required to assist lesser experienced engineers / trainees.
  • Be able to take an objective view on problems and advise on the best solution to resolve problems which benefit the customer and company. Take ownership of problems, issues and KPIs and guide the team to resolving these issues.

The Requirements

  • 5 years industry experience preferably having worked in the social housing market.
  • Previous supervisory experience.
  • A working knowledge in at least 3 of the following areas is desirable: warden call, door entry systems (GDX), fire alarm, large scale CCTV (IP & Analogue).
  • Ideally you will have experience in maintaining and installing the following door entry and warden call equipment: BPT,GDX, Telefusion, Status, PAC, Paxton, Tynetec, Tunstall.
  • Able to service and maintain a range of functional and digital door entry system.


Travel time and over time available